Paperback Pre-Orders before 1 June 2021 - FAQs
The below information only applies if your paperback pre-order was placed before 1 June 2021.
To view a copy of your original pre-order terms and conditions, please click here.
Dispatch Information:
Your book will be dispatched before the publication date (10 June 2021). Please allow up to 7 working days after this for delivery.
Address Updates:
If you need to update your delivery address, please contact us before 28 May 2021. If you have not received confirmation that your address has been updated by 1 June 2021, please do contact us again. Address updates requested after 1 June 2021 cannot be accommodated.
Returns Policy:
Should you wish to return your item for any reason, please contact us within 14 days of receipt.
If you provide a personalised dedication, unfortunately we are unable to accept returns unless the book is damaged or faulty.
Return postage fees are the responsibility of the customer unless the book is damaged or faulty.
To initiate a return, please use the contact details below.
Cancellation Policy:
If you wish to cancel your order, please contact sales@blackandwhitepublishing.com before 1 June 2021. Order cancellations after this date cannot be accommodated.
Contact Us:
To contact us regarding any of the above, or for any other query regarding your order, please use the e-mail address below and we will get back to you as soon as possible.
E: sales@blackandwhitepublishing.com
To view a copy of your original pre-order terms and conditions, please click here.
Dispatch Information:
Your book will be dispatched before the publication date (10 June 2021). Please allow up to 7 working days after this for delivery.
Address Updates:
If you need to update your delivery address, please contact us before 28 May 2021. If you have not received confirmation that your address has been updated by 1 June 2021, please do contact us again. Address updates requested after 1 June 2021 cannot be accommodated.
Returns Policy:
Should you wish to return your item for any reason, please contact us within 14 days of receipt.
If you provide a personalised dedication, unfortunately we are unable to accept returns unless the book is damaged or faulty.
Return postage fees are the responsibility of the customer unless the book is damaged or faulty.
To initiate a return, please use the contact details below.
Cancellation Policy:
If you wish to cancel your order, please contact sales@blackandwhitepublishing.com before 1 June 2021. Order cancellations after this date cannot be accommodated.
Contact Us:
To contact us regarding any of the above, or for any other query regarding your order, please use the e-mail address below and we will get back to you as soon as possible.
E: sales@blackandwhitepublishing.com
